Report a message or block someone

If a message worries you, you can report it to Famlo from the message itself. If you don't want to hear from someone again, you can block them, which stops one-to-one messages between the two of you. Anyone with a Famlo account can do both, and you can undo a block at any time.

warning

Reporting is not an emergency line. If anyone is in danger, call your local emergency number first.

Report a message

You can report any message someone else sent, in any conversation in Messages: a one-to-one conversation, a conversation with an organization, or the conversation for an activity you booked.

1. Open Messages and the conversation.
2. Select … next to the message (1). On a computer, point at the message to show it.
3. Select Report message (2).

There's no form to fill in. You'll see "Thanks — we've flagged this message for review."

What happens next

• Famlo's team reviews reported messages.
• If the message is in a conversation about one of an organization's activities, that organization's leaders also get an alert, A message was reported. The alert says only "Someone flagged a message for review." It doesn't include the message.
• The message stays where it is. Reporting doesn't hide or delete it. If you'd rather not hear from the person again, block them as well.

Reporting the same message twice doesn't send a second report. You can't report your own messages.

If you want to follow up on something you reported, open a support ticket and include the name of the conversation and roughly when the message was sent.

Block someone

A block is between you and one person. You can block someone from a one-to-one conversation with them, in either of two places.

From one of their messages

1. Open the conversation with them in Messages.
2. Select … next to one of their messages (1).
3. Select Block this person (3).
4. Confirm.

From the top of the conversation

1. Open the conversation with them in Messages.
2. Select … at the top right of the conversation (1).
3. Select Block followed by their name (2), for example Block Sam Okafor.
4. Confirm.

You'll see "You blocked" and their name, with a reminder that organizations can still message you about activities you're enrolled in.

Blocking isn't offered in a conversation with an organization, because those messages come from the organization's team, not from one person. It also isn't offered in the inbox on an organization's own website. Use Messages on famlo.co.

What a block covers

	After you block someone
New one-to-one conversations	They can't start one with you. If they try, they see "You can't message this person."
Your existing one-to-one conversation	Neither of you can send anything more in it. That includes replying to a message email. You can both still read what was already sent.
What you see	The message box is replaced by "You blocked" and their name, with a link to Account settings › Blocked people.
What they see	Only "You can't reply to this conversation." Famlo doesn't tell them who blocked whom.
Messages from organizations	Not affected. Organizations you're enrolled with can still message you about safety, schedules and payments.

That last row matters if the person you block also works for an organization you use, such as a teacher at your co-op. Blocking them personally doesn't stop the organization from reaching you about your child's activities, and messages you send to the organization still reach its team.

If you run an organization: a block works the same way for you. Blocking a parent stops one-to-one messages between the two of you, but it doesn't touch your organization's inbox. They can still message your organization, and your team still sees it.

See who you've blocked and unblock

Everyone you've blocked is listed in Account settings › Blocked people, newest first, with when you blocked them.

1. Open the avatar menu and select Account settings.
2. Select Blocked people (1).
3. Select Unblock (2) next to the person.
4. Confirm. The prompt reads "They'll be able to message you one-to-one again."

You can also unblock from the conversation: select … at the top right, then Unblock followed by their name.

After you unblock someone, either of you can write in your one-to-one conversation again. Nothing sent while the block was on is delivered later, because nothing could be sent.

Troubleshooting

I don't see Block in the menu. Blocking is only in one-to-one conversations between two people on famlo.co. Conversations with an organization, and the inbox on an organization's own website, have Report message but no block.

I can't see the … next to a message. On a computer, point at the message and it appears beside the time. On a phone, it's always shown.

There's no Report message on a message. It isn't offered on your own messages.

I see "You've reported a lot of messages just now". Famlo limits how many messages you can report in a short time. Wait a few minutes and try again.

I see "You can't message this person." That person has blocked you, so you can't start or continue a one-to-one conversation with them. If you need to reach an organization they work for, use Message on the organization's page.

I blocked someone by mistake. Unblock them in Account settings › Blocked people. Your earlier conversation is still there.

What's next

• Messages
• Getting help
• Notifications
• Your team inbox and quick replies (for organizations)