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Tickets and Pricing

This guide covers advanced ticketing options for your events, including multiple ticket types, add-ons, and pricing strategies.

Ticket Types​

Why Use Multiple Ticket Types​

Multiple ticket types let you:

  • Offer different prices for adults vs. children
  • Create member vs. non-member pricing
  • Limit certain ticket types (e.g., only 10 scholarship spots)
  • Bundle different experiences (e.g., VIP vs. standard)

Creating Ticket Types​

For each ticket type, configure:

Name

  • Clear, descriptive name
  • Examples: "Adult", "Child (5-12)", "Family Pass"

Price

  • Cost per ticket
  • Set to $0 for free tickets

Description

  • What's included with this ticket
  • Any restrictions or requirements

Quantity Available

  • Total number of this ticket type
  • Leave blank for unlimited

Purchase Limits

  • Minimum per order (usually 1)
  • Maximum per order (to prevent overselling)

Example Ticket Configurations​

Simple Adult/Child Pricing:

Ticket TypePriceQuantity
Adult$15Unlimited
Child (5-17)$10Unlimited
Child (under 5)FreeUnlimited

Family Event:

Ticket TypePriceQuantity
Family (up to 6)$4020
Individual$1250

Limited Spots:

Ticket TypePriceQuantity
General Admission$2025
Scholarship$205

Add-Ons​

Add-ons are optional extras attendees can purchase with their registration.

Per-Attendee Add-Ons​

Purchased for each person attending:

Examples:

  • Lunch - $8 per person
  • Materials/supplies - $5 per person
  • T-shirt - $15 per person

Configuration:

  1. Click Add Add-On
  2. Enter name and price
  3. Select Per Attendee
  4. Set quantity limits if needed

Per-Order Add-Ons​

Purchased once per registration, regardless of attendee count:

Examples:

  • Parking pass - $10 per vehicle
  • Family photo package - $25
  • Facility fee - $5

Configuration:

  1. Click Add Add-On
  2. Enter name and price
  3. Select Per Order

Add-On Settings​

For each add-on:

  • Required vs. Optional - Must they purchase or can they skip?
  • Quantity limits - Maximum available
  • Description - What's included

Pricing Strategies​

Early Bird Pricing​

Encourage early registration:

  1. Create two ticket types with same name
  2. Set the early bird with lower price and limited quantity
  3. When early bird sells out, regular price remains

Example:

  • Early Bird - $15 (first 20 registrations)
  • Regular - $20 (unlimited)

Member vs. Non-Member Pricing​

If non-members can attend:

  1. Create member-priced tickets
  2. Create non-member tickets at higher price
  3. Configure visibility based on membership status

Sliding Scale / Pay What You Can​

For accessibility:

  1. Create multiple ticket types at different prices
  2. Let attendees choose their level
  3. Example: "Standard - $20", "Reduced - $10", "Supporter - $30"

Group Discounts​

For families or large groups:

  1. Create a "Family Pass" ticket type
  2. Price it lower than buying individual tickets
  3. Set a maximum family size in the description

Free Events​

Completely Free​

For no-cost events:

  • Don't add any ticket types
  • Or add a single $0 ticket type
  • Attendees simply RSVP

Free with Paid Add-Ons​

Event is free but extras cost:

  • Set base ticket to $0
  • Add paid add-ons (lunch, materials, etc.)
  • Attendees can register free and optionally purchase extras

Capacity and Tickets​

Overall Event Capacity​

Set in event settings:

  • Total attendees allowed
  • Applies across all ticket types

Per-Ticket Capacity​

Set on each ticket type:

  • Limits that specific ticket
  • Example: Only 5 scholarship spots

How They Work Together​

If event capacity is 50 and you have:

  • Adult tickets: 30 available
  • Child tickets: 30 available

Total registrations stop at 50, even if individual ticket types haven't sold out.

Fees and Pricing Display​

Understanding Fees​

When attendees pay, they may see:

  • Ticket price - Your set price
  • Platform fee - Famlo fee
  • Processing fee - Payment processing cost

Price Display Options​

Choose how prices appear:

  • Show fees separately - Attendees see base price + fees
  • Include fees in price - All-inclusive pricing

Managing Ticket Sales​

View Sales​

Monitor ticket sales:

  1. Go to Manage Event
  2. View sales by ticket type
  3. See total revenue collected

Close Ticket Sales​

Stop sales for a specific ticket:

  1. Go to Edit Event
  2. Find the ticket type
  3. Set quantity to 0 or mark as sold out

Modify Prices​

To change prices after publishing:

  1. Go to Edit Event
  2. Update ticket prices
  3. Save changes

:::warning Price Changes Changing prices doesn't affect existing registrations. New price applies to new registrations only. :::

Refunds​

Automatic Refunds​

When attendees cancel (if allowed):

  • System processes refund automatically
  • Based on your cancellation policy
  • Refund goes to original payment method

Manual Refunds​

For special situations:

  1. Go to the attendee's registration
  2. Click Issue Refund
  3. Enter refund amount
  4. Add a note explaining the reason
  5. Process the refund

Partial Refunds​

You can issue partial refunds:

  • For unused add-ons
  • When transferring registrations
  • For goodwill gestures

What's Next?​

  1. Set up Stripe payments - Connect your payment account
  2. Generate scholarship invoices - For scholarship families
  3. Manage events - Handle registrations